Organization Development and Change Management

Successful organizations in today’s business environment know how to build relationships and processes that work. Organization development (OD) is a thoughtful process that coordinates people, structures, procedures, interactions, roles, technologies, customers, cultures and outcomes. OD involves top management and employees, and it expands learning, communication and capacity.

Strategic Performance Group helps organizations negotiate the turmoil that often accompanies change implementation. We’re experts in identifying the strengths on which to build and in supporting clients through transition. The key is not only to plan the change but also to build a supportive infrastructure by coordinating all systems and people. The following steps are involved in this process.

Clarify the Opportunities
•	vision/purpose and goals
•	organization design, structure and culture
•	customer needs and expectations
•	competency and skill levels
•	internal and external factors

Collect and Analyze the Data
•	qualitative and quantitative measures of all dimensions
•	inventories, surveys, benchmarking, focus groups, document analysis, interviews, environmental scan
•	analyze gap between current and desired results

Feedback the Data and Create Roadmap to Change
•	clarify leadership and stakeholders objectives
•	create options: assess consequences of action/inaction
•	create future course: build plan for desired results and for all supporting infrastructures within the system

Implement Roadmap
•	creation of new structures, systems, infrastructures, technology, mindsets and procedures.
•	communication and buy-in throughout the transition: beginnings and endings
•	facilitation of ongoing development and transformation

Evaluate and Monitor
•	qualitative and quantitative measures
•	employee and customer surveys
•	tracking of the progress
•	communication of successes and ongoing improvement